About call us
Welcome – Your White Label Partner
Tailored
We develop services tailored to your processes and requirements. We don’t offer one-size-fits-all solutions, but rather concepts that integrate seamlessly into your organization and deliver real value.
Quick
Clear structures and streamlined decision-making processes enable the rapid rollout of new services. This allows us to quickly provide tangible relief for your business.
Experienced
We know what matters in day-to-day operations. We ensure smooth processes and reliable execution.
Over 35 years of experience, countless solutions.
Since 1991, call us Assistance has been a trusted service provider for national and international B2B clients in the finance and insurance sectors, industry, the automotive sector, and many other fields. We provide customized white-label solutions you can rely on, allowing you to focus on your core business. At the same time, we ensure that your customers are always served professionally, reliably, and in your best interest.
We keep up with the times and grow alongside our partners' needs.
Our passion for excellent service remains.
1991
Founding
1991
by Bundesländer Versicherung, a predecessor organization of UNIQA Austria, as a joint venture with AXA Assistance
over the years
Shareholdings
over the years
In addition to the federal states and AXA, through Assistance Beteiligungs-GesmbH, Roland Assistance, Basler, Helvetia, Zurich, and Avus
2022
Takeover
2022
UNIQA is acquiring IPA's (AXA) shares and becomes the sole owner of call us Assistance International GmbH
2023
UNIQA Subsidiary
2023
By fall, call us will become a wholly owned subsidiary of UNIQA Österreich Versicherungen AG
2024
New Benchmark
2024
70% faster claims processing times thanks to our highly automated claims processing portal
2025/26
Leitbetrieb Austria
2025/26
call us has once again been recognized for its quality, innovation, and sustainable business practices
Local and global presence
National Network
Our extensive network of certified service providers guarantees your customers immediate assistance.
International Presence
Through our global network of correspondents and close collaboration with renowned international partners, we offer global services in more than 180 countries with over 5,000 partners.
Our customers
Affiliations
Our memberships enhance our performance and contribute to high quality standards.
Why call us?
Experienced, Independent, Modern.
We combine experience with clear, efficient processes to develop solutions that integrate seamlessly into your organization.
call us is available 24/7—every single day. This allows us to always provide your customers with the best possible support.
Thanks to state-of-the-art systems and our focus on digitalization, we are constantly evolving.
Our work is top-notch—and not just in our own opinion. call us holds multiple certifications: from Leitbetriebe Austria to Cyber Trust Austria to being recognized as a top employer on Kununu.
Thanks to our extensive network of renowned local and global partners, we are able to provide assistance anytime, anywhere.
With over 35 years of experience and a proven working method, we are able to handle all inquiries efficiently.
Our team is carefully trained, receives regular continuing education, and works with the utmost dedication.
Business Licenses
Facts
Because numbers speak for themselves
Cases per year
In- & Outbound calls
Employees
Would you like to work with us?
Erfahren Sie mehr über call us und unsere Services. Kontaktieren Sie uns gerne – AROUND THE CLOCK, AROUND THE WORLD!