Benefits

Our Value Propositions – Your Benefits

Thanks to our combination of years of experience and state-of-the-art technology, we deliver top-notch service. This ensures your customers receive the best possible care— AROUND THE CLOCK, AROUND THE WORLD!
Discover the benefits of our B2B services with us and our Services!

Why call us?

Our values—what makes us who we are.

Team Spirit & Unity

Together, we are stronger and support one another when it matters most.

Culture of Welcome

An open place where you feel welcome and valued right from the start.

Coolness

A place where people enjoy working.

Environmental Awareness

We use resources responsibly and take responsibility for our environment.

Flexibility

Our solutions are flexible—and so are we.

Benefits

What others can't do, we can.

Customized & Flexible Solutions

We don't offer one-size-fits-all solutions; instead, we develop strategies tailored precisely to our clients' individual needs to ensure long-term success.

Expertise Through Years of Experience

Experience builds expertise. Thanks to our many years of experience, we understand the challenges typical of the industry and know what it takes to create successful solutions.

National & Global Partner Network

Thanks to our extensive network of reliable and well-known global partners, you can count on us anywhere in the world.

Multilingual, professional team

Different languages, perspectives, and experiences make us strong. Our solutions are just as diverse as we are. Our expert team ensures clear communication and a smooth process.

Availability 24/7, every day

We're there when it counts. Our customers can always count on us to be available quickly and reliably.

Maximum processing efficiency

We carefully address our clients' needs and keep our processes as efficient as possible. Clear structures, short decision-making paths, and a well-coordinated team ensure that projects are implemented quickly and reliably.

Reliable systems

Crisis-Resilient Networks

Ready for any situation.

Critical situations require organized communication. Whether within our internal team or with external partners, we ensure smooth and responsible processes.

"Working in a 24/7 operations center is characterized by constantly changing situations, intense time pressure, and the responsibility to make the right decisions quickly in critical moments. Every operation requires focused action, clear communication, and, above all, strong teamwork, because complex cases can only be resolved efficiently through the collaboration of all employees. What makes this work special is the combination of professionalism, humanity, and the shared goal of reliably supporting people at all times." – Michael Kröger

Reliable Network Telephony

Available at any time.

Our network telephony combines 24/7 availability with guaranteed reliability.

“For us at the Customer Care Center, a stable and always-available telephone system is essential. That’s why we use a highly available network infrastructure that ensures maximum reliability through redundant systems. At the same time, we maintain a constant overview through key performance indicators such as service levels and availability, allowing us to continuously improve our performance.” – Manuel Ilic

Efficient Claims Processing

For fast processing.

The partnership between bsurance and call us delivers powerful results for customers.

"The claims module of bsurance is very efficient and well designed. We value our long-term partnership: by combining our operational strenght with their powerful insurance plattform, together we bring a unique value proposition to our partners." - Bernd Saurugg

By partnering with Antson, claims reporting processes can be shortened by up to 75%.

“Because we use a modular system that simplifies traditional IT complexity into a simple drag-and-drop process. There’s no need for an IT department, no requirement specifications, and no internal competition for IT resources. [...] Compatibility with popular existing solutions such as MSG, WEFOX, CCA, and many others is also particularly important.” - Andreas Sernetz

Excellent Work Practices

Leitbetrieb Austria

The certificate stands for quality, innovation, and sustainable business practices. This makes call us one of Austria’s leading companies.

Cyber Trust Austria

A seal of approval that stands for cybersecurity in businesses. It confirms that call us has an optimal system for structuring, documenting, and continuously improving information security.

We're a proud member of

Through our memberships, we provide you with a wide range of benefits and B2B service advantages.

Facts

Because numbers speak for themselves

1 K+

Cases per year

100 K+

In- & Outbound calls

1 +

Employees

“A great honor”

Receiving this certification is a great honor for us and, at the same time, a significant milestone in our company’s history spanning more than 30 years. Especially in light of our international growth ambitions, the Leitbetriebe Austria logo is a “door-opener” whose value should not be underestimated.

Bernd Saurugg

Managing Director, call us assistance

Thanks to our extensive network and reliable partners, we can provide our customers with the best possible support—anytime, anywhere. These companies have already experienced the benefits of our B2B services: