Around The Clock, Around The World!
call us Assistance
We're here when you need us.
35 years of experience. Operating 24/7/365.
This is call us Assistance
Since 1991, call us has been supporting companies in the financial and insurance sectors, manufacturing, the automotive industry, and many other fields exactly where it matters most: in direct contact with their customers.
We handle operational processes and ensure fast, reliable processing, even for high volumes.
Implementation in just a few weeks – relief from day one.
As a B2B partner, we develop customized solutions in the areas of assistance, customer care, claims management, and insurance services—seamlessly integrated into your existing systems and provided on behalf of your company (“ONE FACE TO THE CUSTOMER”).
The result: less complexity, greater customer satisfaction.
Why call us Assistance?
We enhance your products in areas where customer experience and efficiency make all the difference.
- Tailor-made: Solutions that adapt to your processes—not the other way around
- Reliable: Certified processes (see “Certified Quality” for more details), fast response times, and years of experience
- Scalable: Flexible structures for increasing volumes and seasonal peaks
- Personal: available in person during emergencies, even in the middle of the night
Our customers
Let’s explore the possibilities together.
You’ll receive a clear overview of what a partnership might look like. No strings attached and completely confidential.
The best solutions.
Always tailored.
Always personalized.
Around The Clock, Around The World!
News
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Quality you can trust.
Leitbetrieb Austria
call us was recognized by Leitbetriebe Austria for its sustainable business practices.
Cyber Trust Austria
call us was recognized by Cyber Trust Austria for its corporate cybersecurity efforts.
Facts
Because numbers speak for themselves
Cases per year
In- & Outbound calls
Employees
FAQs
How does call us manage to minimize the processing time in claims management?
With our proprietary digital claims processing platform, claims are handled entirely paperlessly: Customers enter all relevant data and upload documents in just a few steps. Processing begins immediately. Shorter turnaround times, fewer follow-up inquiries, and higher customer satisfaction. In this way, call us sets a new standard in the DACH region. Read more.
Is call us Assistance available around the clock?
Our service operators are always available to handle phone inquiries, respond to chat messages, arrange assistance, and provide reliable support to customers. Because a quick response is crucial in the assistance sector.
What do "white-label-solution" and "one face to the customer" mean?
“One face to the customer” means that call us acts entirely on behalf of your company.
As a white-label partner, we handle all communication with your customers and ensure that all services are seamlessly integrated into your brand.
Your customers experience consistent, professional service while we manage the operational processes behind the scenes.
What are the benefits of call us's many years of experience?
call us has been active in the field of assistance and claims management since 1991.
This experience ensures stable, efficient operations, even during periods of high volume or in exceptional circumstances. At the same time, our partners benefit from an international assistance network of qualified service providers in over 180 countries, as well as well-established customer service processes.
The result is reliable processes and consistently high service quality.
Who organizes and provides emergency aid?
call us coordinates all assistance services through an international network of certified partners.
Depending on the situation, appropriate local service providers are engaged, for example in the medical field, for technical issues, or in the travel sector.
Through clear quality standards and ongoing monitoring, we ensure that customers receive fast and reliable support.
How resilient and secure are the IT and data systems?
Data security and reliable processes are our top priority at call us Assistance.
Our work processes are based on clearly defined standards, regular training, and modern systems. In addition, our security standards are enhanced by the Cyber Trust Austria Label .
As a certified leading company , we place great emphasis on quality, reliability, and the responsible handling of sensitive data.
Are you interested in partnering with us as a B2B service provider?
Contact us – AROUND THE CLOCK, AROUND THE WORLD!
We would be happy to discuss your needs in a personal conversation.